FREQUENTLY ASKED QUESTIONS

Do you ship internationally?

Yes we ship unframed prints to all major cities worldwide.  Framed prints can only be shipped within NZ.  Please contact info@rebeccaiona.com in regards to original pieces of art.

What are your shipping charges and when should I expect my order to arrive? 

NZ Shipping - Tracked and Insured  $6.90.  Allow 7-10 working days for delivery.

Australia Shipping - Tracked and Insured $25.00.  Allow 7-12 working days for delivery.

International Shipping (to all major cities) - Tracked and Insured $55.00.  Allow 10-15 working days for delivery.

Does your art come framed?

All original art comes ready to hang.  Please see the descriptions of each piece of art for framing specifications.  Prints can be purchased unframed or framed however this stage we can only ship framed works within NZ.  Unframed prints can be shipped to major cities worldwide.

How can I know that your artwork is original?

If you purchase an original piece of art you will also recieve a signed certificate of authenticity.  The limited edition prints come hand numbered and signed.  Only 100 of each image is printed no matter what the size.

I have something specific in mind.  Do you take commissions? 

If it fits with my style of art then I would love to discuss your requirements with you.  Please contact me via telephone or email me from the contact form.

Can I trust that your payment methods are safe?

Online transactions are processed through Stripe.  Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

Do you do refunds?  What are your terms and conditions?

For an extensive list of our terms and conditions please click here

CONTACT US:

 

info@rebeccaiona.com

(027) 4824294

Auckland

New Zealand

SHIPPING AVAILABLE WORLDWIDE
NEED HELP?
CALL  027 482 4294